Return Policy

Returns Policy

At Just Aesthetics, we want you to love your purchase. If for any reason you're not completely satisfied, please review our returns policy below:

Eligibility for Returns

• Items must be returned within 14 days of the delivery date.
• Products must be unused, unworn, unwashed, and in their original packaging.
• You must provide proof of purchase (order confirmation or receipt).
• Returns must be authorized—please contact us before sending anything back.

Non-Returnable Items

The following items are non-returnable:

• Custom or personalized products
• Gift cards
• Items marked as "final sale"

How to Initiate a Return

1. Email us at [insert your returns email] with your order number and reason for return.
2. We will provide return instructions and the return shipping address.
3. Once we receive and inspect your return, we’ll notify you of the approval or rejection of your refund.

Refunds

• If approved, refunds will be processed to your original payment method within 5–10 business days.
• Shipping costs are non-refundable unless the return is due to our error (e.g., damaged or incorrect item).

Exchanges

• We only replace items if they are defective, damaged, or the wrong item was received.
• If you need to exchange an item, please email us with your order details and photos (if applicable).

Return Shipping

• Customers are responsible for return shipping costs unless the return is due to an error on our part.
• We recommend using a trackable shipping service or purchasing shipping insurance. We are not responsible for lost returns.

Damaged or Incorrect Items

If your item arrives damaged or if you received the wrong product, please contact us within 48 hours of delivery with a clear photo of the issue. We’ll work with you to resolve it quickly.